Hello Mr. Madow, I was surprised to hear from you by phone this day, August 25, 2017, almost (3) months after the work was completed replacing the whole house siding, gutter replacement and installation of a new security door at my mother’s home. Thank you for your inquiry on the status of the work that was done. I only learned today, after your call, my mother discovered one drain spout was not properly replaced. Again I was surprised, you contacted my mother minutes after our conversation and i found you had already spoken to my mother about the repair of the problem.
I would like to offer my heart felt appreciation for all of your efforts to produce the whole house siding, gutters and drain spouts and security door for my mother’s home. I appreciate your professionalism during our meetings and every subsequent telephone call during and long after the service has been completed on my mother’s home.
Your consideration and thoughtfulness has not been unnoticed. You are an asset to the Northwest Company and it is my wish that your employer makes note that this customer appreciates your kindness, personal service and professionalism.
Thank you so very much for helping us with the project.
Shelby “Shelbz” G., Elk Grove, CA
In Aug. 2016 I received a flyer from Northwest Exteriors which offered information about upgrading windows to more energy efficient ones. The following week Mike Madhaw came out to discuss my needs, provide me an estimate and information about the products. He arrived early, provided me his ID info, was dressed in business attire, gave me a packet of information including proof of the company’s insurance bond, etc. He was extremely knowledgeable of the company, products, energy efficiency, and much more. He also provided me financing options including that offered by the HERO Program, which provides financing through PACE (Property Assessed Clean Energy) legislation for home energy solutions that can make conservation easier.
The following week, after the customary waiting period should I decide not to proceed, Mike and I met to spec out the job, apply for the HERO program, complete other contracts and paperwork, etc. Everything was completed in the convenience of my home. I opted to upgrade all windows and 2 sliding glass doors plus screens for all, front door and to add a patio cover as well.
Chris and Sean, the estimators, arrived two days later to fully measure and subsequently order the products. They answered my questions, told me when I should anticipate arrival and installation of the products; both were courteous and helpful.
Two weeks later my patio cover was installed. Fidel arrived early, got set up and completed the installation and cleanup within 5 hours. He, too, was super courteous and obviously skilled with what he does.
The windows arrived and were installed in late Oct. 2016. Jason and Chris arrived early, were professional and courteous, worked diligently to remove and replace the windows and doors. The job took about 1 1/2 days.
From my first contact, throughout the process and up to the conclusion of the installation I have been treated with the utmost courteously and respect by all who I have deal with. I have received incredible customer service from all including Mike Madhaw, the estimators Chris and Sean, Fidel who installed the patio cover and Jason and Chris who installed the windows and doors. All arrived early or on time, were professional in their demeanor and attire, identified themselves and got busy, in fact, hustled to get the work done. The finished products is incredible and has done so much for the look of my home, both inside and out. It’s too early to see the cost savings and efficiency but I can tell you my house is so much quieter and I cannot hear the outside noise. That in itself is wonderful.
I want to give a special thank you to Mike Madhaw who from start to finish checked in with me, told me what to expected and when, kept me informed and went beyond what I had envisioned. Mike, and the others, made my experience with Northwest Exterior a superior one. Northwest Exterior, because of their employees, timelines and communications are deserving of the 5 star rating. Customer service is key with me, along with quality product. Thank your Northwest. Your employees are a wonderful reflection of your company.
Naomi H, Fresno, CA
I wanted to take the time this evening to express my gratitude to you and your team. Not only did you work very hard to get me what I needed the workmanship and personal care that your team shoes was amazing. My house looks beautiful and feels so fresh inside and out!
Please share that I was very pleased with the help and extra care that Rod and Chance shoes in making sure that my family was comfortable. They went above and beyond what they should have or could have! They went out of their way to work on everything that they could without interrupting our use of the air conditioner in this hot Fresno weather. Believe it or not they only had us without air for 3 hours max! Amazing work! I was not pleased with where the thermostat was placed and Rod took the time to put it in a spot that was pleasing to me!
Please don’t forget to thank the window crew as well for their hard work. They went out of their way as week to make the switch as fast as possible and in a short period of time! Much appreciated.
And as for you Mike, you are an amazing salesman and Northwest should be very much aware of your hard work and dedication. Contacting me late evening when it was convenient for me. You went above and beyond what you had to! Thank you! Your family and company should be very proud of your work ethic!
Again thank you all for your hard work and for working with Hero! After all they are the company that makes it possible for home owners like me to be energy efficient!
Your satisfied client,
Hugh A, Lemoore, CA
I’d like to write that I don’t do many thank you letters for such exceptional service, but I’ll give it my best shot. First, thanks to James Foster, showroom manager, he came out to my home and did a fantastic job explaining my window replacement options and giving me many choices for my project.
Second, thanks goes out to Josh and Raul for doing such a great job installing all my windows and sliding glass doors. the project was done in two days and am very pleased with the way the new windows and sliding glass doors look and work. So thanks again to the Northwest team that worked on this project for me.
Ben and Barbara, Sonoma, CA
Northwest Exteriors was very responsive to my needs. They did the installation quickly, in the time agreed and handled a difficult situation with professionalism and skill.
Becky G, Sacramento, CA
NWE replaced all the windows in my home along with the sliding glass door. They responded promptly to my request for a quote, explained the entire process and made sure i was completely comfortable with the process. They arrived on time, cleaned up like they were never there…and wow, my home does not lose heat/cool air… but even better, I no longer can hear my neighbor’s dog barking all night or the 6 kids screaming from next door. I recommend NW to anyone who wants quality work at a reasonable price (plus my windows look great). Thank you!
David and Geraldine M, Martinez, CA
A few weeks ago my husband and I met with Leonard Lynch in our home to talk about the possibility of replacing five windows in the front of our house. He was very charming and we agreed to replace the five old existing windows with the Del Mar (with grids) series from Anlin.
This morning your crew was here on time and begin working on removing the old windows. They were very polite and professional, worked diligently installing the new windows and left the area clean. The windows are beautiful and I couldn’t be happier.
I just wanted you to know that working with Northwest Exteriors and their employees has been a pleasure.
Patty F, CA
NW Exteriors installed my great new windows and sliding glass door. They were a fantastic company to work with. I just love my new windows, they are beautiful and my house is so much quieter. The windows work great, slide easy and look perfect. My husband is in construction and we normally do a lot of work on our home ourselves, so I was a little uneasy at first with having a crew in but they were very professional. We had the windows installed new construction which is more mess and a lot more work, but it went very smooth. They were here on time, cleaned up, had the job finished by the end of the year so we could qualify for tax rebates, and did excellent work. I would highly recommend this company.